For Paytm, E-KYC has had direct results on their ability to scale at an unprecedented rate to grow as the leader in Wallets category in India.
Even before becoming a Payments Bank, PayTM confronted the issues of paper-based KYC for their high value Rs 1 Lakh wallet which requires a KYC as mandated by RBI. The issue with paper-based KYC is the familiar story of identity theft, scaling of backend operations and improper documentation from the field which lead to huge operational inefficiency.
Till now, a lot of people in India had been kept out of the banking net because of the issues with documentation and verifiable identity. With Aadhaar available with more than 1 Billion Indians, all of this changed. And for Paytm, this was a boon.
“It is the most sanctified check. It gave us the ability to scale quickly and the ability to access authentic data”. For the company, an important consideration is that it solves the problem of identity and reliability in data quality.
Today, 87% of PayTM’s KYC’s are Aadhaar based. They’ve set up their systems to ensure KYC’s are done, both en masse and on request. They partner with vendors like Morpho and Mantratec, whose biometric devices are attached to the phone and given to agents to go into the field to do the KYC.
Companies and people can even request a KYC to be done and PayTM sends an agent right to them. Using the customer’s fingerprint, the authentication is immediate, and the individual is instantly Aadhaar verified, and their wallet is automatically upgraded to the INR 1 lac limit.
In the words of Aditi Sholapurkar from Paytm, the e-KYC is leading to some of the most “fantastic, exponential growth” in the onboarding of their future payment bank users.